How can we help?

Welcome to our Support portal. We hope you find what you need.

Altmetric News and Updates

  • Digital Science has launched its Open Principles, a new initiative that commits its research information solutions to open science now and into the future. The Principles are the first step in Digital Science’s journey to align more closely w... more
  • Supercharge your data analysis and reporting, to drive strategic decisions Your organization’s technically-expert teams can use Altmetric on GBQ to supercharge their data analysis – exploring unseen connections and insights. Run complex, en... more
  • Altmetric have noted with interest the changes at X (previously Twitter) and are continuing to observe ongoing developments with the platform closely.  We will continue to track attention to mentions of academic research outputs shared on X a... more
  • We've created new pages for guiding our users through a few steps to get started using Altmetric Explorer.    Find all our training videos here.   Or visit the following pages for specific training and guides about: Altmetric Explorer fo... more

Popular Solution articles

  • What are missed mentions?   Missed mentions are mentions of research outputs across our tracked attention sources that match our tracking requirements and should have been automatically picked up by our system but have been missed.    Our pol... more
  • Altmetric currently tracks more than 15,000 blogs and 5000 news sources and we are always looking for new sources and encourage anyone to submit a suggestion.    Suggestions we accept include: New sources Blogs (must have RSS feed) Fac... more
  • The personal information we use in the Altmetric products broadly falls into three categories: Information about users of the Altmetric products (including Altmetric Explorer, Altmetric Badges, Altmetric API, and Altmetric Bookmarklet) Info... more
  • The table below describes the process for collecting data, update frequency and any additional details across all of Altmetric's tracked sources.   Source name Collection method Update frequency Notes X                     ... more
  • Digital Science has launched its Open Principles, a new initiative that commits its research information solutions to open science now and into the future. The Principles are the first step in Digital Science’s journey to align more closely w... more
  • The CSV Uploader Tool for Altmetric Explorer for Institutions (EFI) is used to quickly update the data implementation for your organization’s Explorer instance. You will be able to use the CSV Uploader Tool to update the department or group hiera... more
  • Altmetric have noted with interest the changes at X (previously Twitter) and are continuing to observe ongoing developments with the platform closely.  We will continue to track attention to mentions of academic research outputs shared on X a... more
  • Our mission is to track the conversations around research outputs online wherever they're happening. To that end we're constantly looking for new sources of data.   Specifically what we're looking for are sources that regularly lin... more
  • We don't normalize the Altmetric Attention Score, so it doesn't have a scale per se (though a score of 0 indicates that we haven't tracked any attention). To put the score into context you should use the Score in context tab, whic... more
  • Supercharge your data analysis and reporting, to drive strategic decisions Your organization’s technically-expert teams can use Altmetric on GBQ to supercharge their data analysis – exploring unseen connections and insights. Run complex, en... more